How can we help?
Answers to common questions about Otto — from setup to subscriptions. Can’t find what you need? Email us directly.
Getting started
Open Otto and follow the onboarding. Otto will ask for your name (used as the account owner on receipts), then walk you through granting camera access for receipt capture. That’s the minimum — you can enable Apple Mail scanning and iCloud sync later in Settings → Otto.
How capture works
Privacy & on-device processing
Subscription & billing
Data export & deletion
Troubleshooting
Still need help?
The Otto team reads every support email. We aim to respond within one business day. Please include your iOS version and a brief description of what you’re seeing.
hello@ottokeep.com